Live Video Support
When your equipment isn’t working as expected, every minute counts. Whether you’re trying to troubleshoot a dispensing issue, identify a replacement part, or simply find the right information on our website, getting clear answers quickly can make all the difference.
That’s why Flavor Burst is excited to introduce a new live video support tool that helps our team provide faster, more effective technical assistance, right from your smartphone.
See the Problem, Solve It Faster
Traditionally, troubleshooting over the phone can sometimes be challenging. Describing a sound, a warning light, or a specific component isn’t always easy, especially when multiple parts may look similar or have similar names.
With our new live video assistance platform, our technical support team can see exactly what you’re seeing in real time.
When you call Flavor Burst for assistance, one of our team members can send a simple text message containing a secure link. There’s no app to download, no account to create, and no password to remember.
Simply:
- Click the link
- Allow access to your phone’s camera
- Start showing us the issue
That’s it.
Your phone’s camera feed appears on our support team’s screen, allowing us to guide you through troubleshooting steps while seeing the equipment firsthand.
Reduce Guesswork & Get Answers Faster
Live video support helps eliminate confusion and speeds up problem resolution.
For example, you can use your phone’s camera to show us:
- Equipment that isn’t dispensing product correctly
- Unusual noises or performance issues
- Error conditions or damaged components
- Equipment model information
- Parts that need identification
Instead of trying to describe a component as “that plastic thing near the front,” you can simply point your camera at it. Our team can quickly identify what you’re looking at and provide more accurate guidance.
This helps reduce misunderstandings, shorten support calls, and get your operation back up and running sooner.
Visual Guidance When You Need It
Our support team can also capture screenshots from the live video session and mark up images to highlight important components, adjustment points, or areas that need attention.
These annotated images can be shared with you during the support process, making it easier to understand instructions and follow recommended steps.
More Than Equipment Troubleshooting
The new live video support tool isn’t limited to equipment issues.
Our team can also share their computer screen with you to help navigate Flavor Burst’s online resources.
This can be especially helpful when you need assistance with:
- Finding equipment manuals
- Downloading technical documents
- Locating information for a specific machine model
- Accessing the Art Download Gallery
- Navigating the Syrup Shop
- Finding replacement parts and support resources
Instead of explaining where to click over the phone, we can visually guide you through the process.
Additional Collaboration Features
In addition to live video and screen sharing, the platform also includes:
- Image sharing capabilities
- Real-time chat functionality
- Screen captures and annotations
- Secure browser-based access
These features create a more collaborative support experience and help ensure everyone is looking at the same information.
Completely Free for Flavor Burst Customers
The best part? There is no cost to use this service.
Flavor Burst covers the cost of the platform so our customers can receive enhanced support whenever they need it. All you need is a smartphone with a camera and the ability to receive a text message.
Obtain a Better Support Experience
At Flavor Burst, we’re always looking for ways to improve the customer experience. By combining expert technical support with real-time video assistance, we can help diagnose issues faster, reduce downtime, and make it easier to access the resources you need.
The next time you call Flavor Burst for assistance, ask about our live video support option and experience a smarter, more efficient way to get help.