Helpful Guidelines for Successful Operations of the CC8

1.      When using the draw handle switch, always engage the switch when drawing any product from the freezer, even when no selection is made.  This is necessary to prevent ice cream from pushing up into the auger causing wetness on the auger.  This causes plugging of the tube and causes fine products to accumulate on the auger, stopping the flow of candies to the ice cream.
 
2.      When using the draw switch, engage the switch about 1 second before opening the draw valve.  This will synchronize the flow of mix-ins with the flow of ice cream.  Release the switch about 2 seconds before closing the draw valve.  This will help prevent residual carry-over of product into the next serving.
 
3.      When the draw switch is integrated into the freezer, the operator has 3 different serving sizes available with adjustable automatic shut-off time.  To prevent or reduce carry-over to the next serving, set the shutoff time according to size of the serving.  (See the operator's manual for instructions)
 
4.      In the middle of a busy period, change the Auger and Blending Hopper.  An additional CW 107 Auger and CW 109 Blending Hopper are provided with the system.   It is beneficial to change both parts periodically to prevent build-up of residual product in the blending hopper.    When residual product builds up in the hopper, there is additional stress on the blender motor.
 
5.      Certain products will tend to 'bridge' in the containers from ambient humidity, freezer vibrations, and the weight of product.  With those products, it is best to fill the containers only half full, allowing the product to stay fresh and flow freely through the system.  Some of the products concerned are as follows:  Butterfinger, Heath Toffee, and other finer ground products.  Always use the longer (2”)  product agitators in the product container with these products.
 
When products tend to bridge in the containers, do not tap on the container as it will pack the product even more and cause more bridging.  It is better to remove that individual module and “fluff” the product by rotating the module over and back again a few times until it flows more freely.  Tapping on the containers can eventually cause cracks to form in the container.
 
6.      Do not use soft products in the CC8.  Products that are too soft will tend to stick to the moving parts and obstruct the flow path of the products.  When using cookies, be sure the cookies are not soft as they will not flow through the system.  If the cookies are soft, allow the cookies to dry for 2 or 3 days before grinding them.
 
7.      Certain products, such as Nerds, Rainbow Confetti, and Sprinkles are free-flowing products.  Other products such as Butterfinger, Oreo, Heath Toffee, and others dispense at a slower rate.  Use the individual dispensing module speed adjustment to adjust the proper dispensing rate for each product.  (See the operators manual instructions)
 
8.      Refrain from 'mushrooming' a cone or other serving by holding the cone too tightly against the draw spout opening making the flow of product push down against the ice cream in the cone.  This procedure causes back pressure against the ice cream flow, forcing ice cream to back-up into the blending hopper.  This creates 'wetness' on the auger, eventually creating buildup of residual product on the auger and then eventual blockage.  The cone should be held closely against the outlet but not to the point that the freezer has to force the product out.
 
9.      Keep ambient temperatures at 70 degrees or less.   This will prevent chocolate products from softening and causing product blockage problems in the system.  If temperatures are higher or if you have problems with some products becoming too soft to dispense freely, contact your distributor for information regarding a product cooling hood that is available.
 
10.  Products that are too large to flow freely through the system will cause blockage in the system. Use products that are no larger than a Mini M&M.  The largest size the system will accommodate is 5/16” or smaller—the approximate size of the Mini M&M.  Your CC-8 distributor will have product choppers available that will chop the products to the proper size.
 
11.  If a dispensing module tends to stall and not dispense product, check the following areas:

• Is candy product jammed between the agitator and the container wall?  If the candy product flows easily such as Nerds, Cotton Candy, Orange Kreme, Apple Cinnamon, and other hard candies, try removing the metal agitator and allow the product to dispense without the agitator.  If you remove the agitator, also remove the Restrictor Disk if it is in place.
• Remove the dispensing module and bend the electrical contacts on the module outward slightly so that there is better surface contact.
• Check the spade connectors on the carousel harness to be sure that the spade connectors are connected to the spade tabs.
• With the agitator in place, turn the agitator to check if the gear motor turns.
• Check the dispensing rate adjustment.  If it is set too low, it may be too low for the product that is being dispensed.
• Check the dispense time to be sure that it is not set too low.

12.  The control keypad showing 'Overload' would indicate that there is a problem in the blending hopper.  See paragraph #4 to eliminate the problem.